We are committed to protecting your privacy and ensuring your personal data is secure. This page outlines how we collect, use, and protect your information.
Depending on the features you use, Nuvoha may process account and contact details, account and device identifiers, saved trips and travel preferences, search and product interactions, subscriptions and purchase history, booking records, photos you choose to upload, AI Concierge content, feedback, and support communications.
Nuvoha uses service providers for authentication, storage, analytics, diagnostics, notifications, advertising, AI features, and travel search and booking. These providers may process the limited data needed to deliver their service under their own terms and applicable law.
Where an active booking flow or third-party provider requires traveller information, users may be asked to provide details such as passenger names, dates of birth, nationality, contact details, or provider-required travel document information. Such information is used only where needed to support booking, verification, fulfilment, or supplier requirements.
Nuvoha does not require users to provide live passport numbers or government identification numbers unless an active booking or provider flow specifically asks for that information before confirmation.
For flight checkout, passport or travel-document numbers entered in Nuvoha’s traveller-details step are held only in the active checkout state and passed securely to the relevant travel provider or merchant of record for supplier checkout. Nuvoha excludes those numbers from its persistent trip, callback, log, and booking records.
Final booking, payment, ticketing, cancellation, amendment, and refund handling may be managed by third-party travel providers, merchants of record, suppliers, or fulfilment partners under their applicable terms.
Payment credentials are entered directly into the secure checkout experience provided by the relevant payment provider or merchant of record. Nuvoha does not receive, store, log, cache, proxy, inspect, or have access to payment card details.
Nuvoha provides Privacy choices that let users enable or disable optional analytics and performance measurement, crash diagnostics, behavioural personalisation, AI memory and personalisation, advertising personalisation on supported platforms, and push token registration.
Nuvoha keeps analytics and crash collection off while saved Privacy choices are loading or unavailable. If no saved choices exist, the default settings shown in Privacy choices apply. On Android, advertising personalisation remains off unless you enable it. On iOS, rewarded advertising is disabled in this app version and the advertising-personalisation choice is not shown. Switching a visible choice off disables that optional use. Core app access does not require enabling optional categories.
The AI memory and personalisation choice controls optional use of saved travel preferences across conversations. It does not control recent on-device AI chat history or temporary server replay records needed to deliver duplicate requests safely.
Strictly necessary processing may still occur to provide account access, security, booking readiness, subscription entitlement, support, fraud prevention, legal compliance, and platform operation.
AI Concierge sends your message, relevant recent chat and trip-planning context to OpenAI to generate a response. Nuvoha does not send your email address, account identifier, device identifiers or precise location as AI prompt context.
Recent visible AI chat is stored on your device for about 48 hours so it can be restored after an app restart. Clear Chat removes that local history from the device.
Nuvoha temporarily stores a minimized replay record so duplicate requests can return the same answer without using another AI Credit. The record may include the assistant reply and limited delivery metadata, but not the raw OpenAI response or provider metadata. It expires automatically, normally within about 24 hours.
Memory Reset removes the local AI history and optional saved memory it covers, but it does not remove temporary replay records; those expire automatically. Account deletion removes live replay records. Deleted records may remain in managed backups until those backups reach their normal expiry.
Nuvoha may use app activity signals to improve relevance, such as saves, skips, interaction patterns, and destination or trip engagement.
You can choose explicit travel preferences, such as hotel style, trip pace, interests, things to avoid, preferred trip length, and comfort/adventure preference. These preferences are user-controlled.
Use of saved travel preferences across AI Concierge conversations, recommendations, and personalised ranking is controlled by Privacy choices and, where applicable, Memory Controls.
Optional saved AI preference memory and behavioural profile persistence are not used for personalisation when the relevant Privacy choice is off or unavailable.
When personalised ranking is enabled, saved preferences may be used to adjust destination ordering. They do not hard-filter destinations, change prices, change booking eligibility, or affect checkout.
You can reset Nuvoha memory. Local/device memory, behavioural memory, and explicit travel preferences can be reset; saved trips are preserved unless explicitly included.
Where behavioural personalisation is enabled, Nuvoha may use automated systems and behavioural signals such as saves, skips, opens, dwell time, trip engagement, hotel interactions, search inputs, destination interest, budget ranges, and similar activity to improve recommendations, ranking, search relevance, AI responses, rewards, and the user experience.
Personalisation is designed to improve relevance and convenience. It does not guarantee that results are complete, optimal, safest, available, or suitable for every user.
Users remain responsible for reviewing final travel details, provider terms, prices, availability, visa requirements, and suitability before making travel decisions.
Account deletion requests server-backed cleanup of account-owned profile, memory, live AI request replay records, and supported app data.
During account deletion, Nuvoha also attempts best-effort device-side cleanup of resettable local memory, local privacy caches, biometric secure storage, local search usage state, and device push token registration.
Some records may be retained where legally or operationally required, including bookings, payments, support, security, audit, subscription, entitlement, tax/accounting, or legally required records.
Records deleted from live systems may remain in managed backups until those backups reach their normal expiry.
Retention does not mean active personalisation continues. Reset or deletion requests stop future use of resettable memory for personalisation where cleanup succeeds.
Depending on where you live, including if you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy laws, you may have rights to access, correct, delete, restrict, object to, or request a copy of certain personal data we hold about you.
You may also have the right to withdraw consent where processing is based on consent. Withdrawal of consent does not affect processing that occurred before consent was withdrawn.
Some requests may be limited where data must be retained for legal, security, fraud prevention, accounting, tax, booking, subscription, dispute, audit, or compliance purposes.
Privacy requests can be submitted through the app support channel or the contact details provided by Nuvoha.
By using the Nuvoha app, you agree to our terms of service. These include respectful use, data integrity, and adherence to applicable laws. Nuvoha reserves the right to update these terms as needed.
Nuvoha may offer free, paid, trial, promotional, or subscription-based features. Subscription availability, pricing, renewal terms, included benefits, usage limits, AI allowances, search quotas, premium filters, rewards, and entitlements may vary by region, platform, account type, promotional period, or app version.
Nuvoha reserves the right to modify, suspend, replace, limit, remove, or discontinue any feature, subscription benefit, AI capability, usage allowance, reward, ranking system, or service offering at any time, subject to applicable law and platform billing rules.
Where subscriptions are purchased through Apple App Store, Google Play, or another platform provider, billing, renewal, cancellation, tax, and refund handling may be governed by that provider’s terms and account settings.
Deleting a Nuvoha account or the Nuvoha app does not automatically cancel a subscription managed by Apple, Google, or another platform provider.
Nuvoha does not guarantee uninterrupted access to any feature, AI response, recommendation system, supplier inventory, subscription benefit, or platform service.
Nuvoha does not process payments or issue refunds for travel services. Travel bookings are securely processed by a third-party travel provider, merchant of record, supplier, or travel fulfilment partner.
Refunds, cancellations, amendments, fare rules, room conditions, non-refundable rates, and other booking restrictions are governed by the applicable provider, supplier, fare, room, or booking terms shown during the booking flow, provided before booking confirmation, and/or included in your booking confirmation email.
Users must review the selected flight, stay, room, fare, cancellation, refund, baggage, and provider terms before confirming a booking. Some flights, rooms, rates, or packages may be non-refundable, refundable in limited circumstances, or subject to provider charges.
Nuvoha serves as a travel discovery platform and is not responsible for service delivery, refund processing times, provider restrictions, supplier decisions, or booking eligibility decisions made by travel providers, merchants of record, suppliers, or fulfilment partners.
When making a Booking that includes a child or infant, you must select the correct passenger category and provide an accurate date of birth for each traveller.
Age categories, fare eligibility, seating requirements and other conditions for children and infants are determined by the applicable Travel Provider and may vary between airlines and itineraries.
You are responsible for reviewing the applicable Travel Provider's requirements before confirming your Booking and ensuring that each traveller is booked using the correct passenger category for the itinerary, including where a traveller reaches a different age category before any part of the journey, if required under the applicable Travel Provider's policy.
Nuvoha is not responsible for any additional fares, fare differences, amendment fees, cancellation fees, seating requirements, denied boarding or other consequences arising from an incorrect passenger category, inaccurate traveller information or failure to comply with a Travel Provider's requirements, except to the extent liability cannot lawfully be excluded.
Any changes required after a Booking has been confirmed will be subject to the applicable Travel Provider's terms and conditions, availability and any applicable fees, fare differences or other charges.
Nuvoha displays indicative, estimated, or modelled prices during the discovery phase of a user’s journey. These prices are generated using a combination of historical pricing data, cached supplier information, statistical ranges, destination cost profiles, and intelligent budgeting models.
Displayed prices are estimates only and do not constitute a live offer, binding quote, or guarantee of availability.
Actual prices may differ materially at the time of booking due to availability, demand, dynamic pricing, currency fluctuations, taxes, fees, supplier policies, or provider-specific rules.
By continuing to booking, users acknowledge and accept that final prices, inclusions, and terms are governed exclusively by the third-party travel provider acting as the merchant of record.
Nuvoha does not guarantee the number of results, cards, or destinations returned in any search. The volume and type of results may vary based on factors including but not limited to availability, supplier inventory, pricing conditions, selected budget, travel dates, filters, and system optimisation logic. Users acknowledge that results are dynamically generated and may differ between searches, even with similar inputs.
Accommodation prices, hotel images, property descriptions, amenities, and availability displayed in Nuvoha are provided for inspiration and planning purposes only.
Hotel prices shown during discovery may represent estimated ranges, typical nightly costs, or indicative stays based on historical and cached data, and are not guaranteed to be available at the time of booking.
Nuvoha does not guarantee the accuracy, completeness, or availability of accommodation pricing, nor the quality, suitability, safety, or legality of any accommodation displayed.
Users are responsible for reviewing final accommodation details, prices, cancellation terms, and inclusions on the booking provider’s website before completing any reservation.
Nuvoha shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of this platform or any services booked through it. This includes but is not limited to cancellations, missed flights, accommodation issues, or changes in travel plans made by third-party providers.
Users agree not to misuse the Nuvoha app for fraudulent activity, including but not limited to false bookings, data scraping, or unauthorised access. Users must provide accurate information and comply with all applicable travel laws and regulations in their country.
While Nuvoha provides travel inspiration and visa-friendly discovery tools, we strongly encourage users to confirm official government sources before travelling. This includes guidance on visa zones, travel restrictions, entry requirements, overall safety, health risks, and regulations.
Nuvoha’s visa-free filter is based on publicly available data and is intended as a discovery tool only. Users must confirm visa eligibility directly with official embassy or immigration websites prior to making travel plans.
Nuvoha highlights free and low-cost experiences at destinations based on publicly available sources and editorial research. While we aim to ensure the activities listed are free at the time of suggestion, prices and accessibility may change due to local regulations or management decisions.
We strongly recommend users verify activity details with official websites or local sources before making travel plans.
In WanderWisdom, activity and destination suggestions are based on publicly available information at the time of publication. We strongly advise users to independently verify all information through official sources or local authorities before making any plans.
Nuvoha may transfer data to third-party services located outside your country of residence for the purpose of providing platform features, subject to applicable data protection laws, appropriate safeguards, and any mandatory rights that cannot be excluded by law.
These terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, subject to any applicable mandatory consumer protection, privacy, or data protection rights that cannot be excluded by law.
Where enabled through Privacy choices, and where needed for app functionality, Nuvoha may use analytics, diagnostics, performance measurement, crash reporting, functional device and usage identifiers, cookies, push notification tokens, and similar technologies to operate, secure, improve, measure, and personalise the platform, in accordance with applicable data protection laws.
These technologies are not used by Nuvoha to link app data with data from other companies for targeted advertising or advertising measurement, or share app data with data brokers.
Advertising delivery is separate from advertising personalisation. On Android, Nuvoha requests non-personalised rewarded ads when advertising personalisation is off or unavailable. On iOS, the advertising SDK runtime and Google advertising privacy options are disabled in this app version; searches use the free allowance, search packs, Lite, or Pro instead of rewarded ads.
All content, branding, design elements, and intellectual property on Nuvoha are owned by Nuvoha Technologies Ltd or its licensors. Users may not reproduce or redistribute any part of the platform without prior written permission.
Nuvoha reserves the right to update these terms at any time. Continued use of the platform after changes have been posted constitutes acceptance of the revised terms.
Nuvoha is intended for users aged 18 and above. We do not knowingly collect data from children under this age. If you believe a child has used Nuvoha without parental consent, please contact us.