Account deletion

Delete your Nuvoha account

Nuvoha supports account deletion from inside the app. This page explains the steps, support fallback, and what records are deleted or may need to be retained.

How to delete your account in the app

Open Nuvoha and go to Settings → Account → Delete account. Follow the confirmation steps shown in the app to submit your account deletion request.

If you cannot access your account or need help, email support@nuvoha.app from the email address connected to your Nuvoha account. Include a short note that you want to delete your Nuvoha account.

Data deleted

When your Nuvoha account deletion request is processed, Nuvoha deletes account data tied to your user account, including:

  • Account profile information
  • Saved trips
  • Favourites
  • App preferences
  • Search and account data tied to your user account

Records that may be retained

Some records may be retained after account deletion when they are legally, commercially, or operationally required. These may include:

  • Booking and payment records
  • Fraud-prevention records
  • Legal and compliance records
  • Customer-support correspondence
  • Records required by suppliers or payment processors

Retained records are kept only as long as legally or operationally required.

Processing time

Nuvoha processes deletion requests within a reasonable period. Some connected services, suppliers, payment processors, or legal obligations may require additional handling time for retained records.